The Role

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  Lead technical sessions directly with customers and partners regarding the software installation, configuration, delivery workshops, and training

·       Business liaison with customer and partners supporting use case and application discussions

·       Technical liaison with customer various technical teams (Platform, Network, Security, Web, Mobile) to drive innovation

·       Maintain detailed customer installation, configuration, use case documentation

·       Together with the other members of the professional services team, you will take ownership of configuring software to activate the use cases required from our customers.

·       Troubleshooting, understanding, resolving and documenting issues in complex customer environments

·       Stay up to date on latest software releases, installation requirements, and new feature configuration

·       Attend team meetings to share knowledge, ideas, and collaborate on Innovation

·       Provide clear, concise and timely updates to high priority items and escalate issues

·       Support customers post-training by running Q&A sessions

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Skill Requirements

• Exposure to a large variety of requirements and customers, resulting in a multitude of experiences that serve to add greater understanding and flexibility to the     role as an individual.
• To be successful in this role requires the ability to work with both the business and technical teams within our client organizations.
• Working with Windows & Linux Operating Systems
• Installing enterprise software
• Understanding Web/data analytics
• Working with JavaScript
• Working with deployment tools and experience with Kubernetes/Docker/Puppet is helpful.
• Exposure to Database architecture and design and Cloud hosted environments (AWS, GCP, Azure)
• Knowledge of networking and infrastructure concepts and setups - hardware, firewalls, load balancing etc.
• Understanding of networking and security, web design and development and tag management solutions
• Understanding and experience of working in secure environments under ISO27001 or equivalent
• Working as part of a supportive, well-established team but is also self-sufficient and organized.

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